How do I choose the right hosting plan for my website?
The right hosting plan depends on your website’s size, traffic, and specific requirements. Our hosting plans have been crafted and tailored with different business sizes in mind to ensure that it is a straightforward process for you to select one. Please also feel free to contact our support for a personalized recommendation.
What kind of customer support do you offer?
We provide 24/7 customer support through live chat and mySiteEra. Our knowledgeable team is here to assist with any technical issues, billing inquiries, or general questions you may have.
What is “mySiteEra”?
It is a system that we have set up for managing billing and support. All of your service details and support cases are stored on mySiteEra. It is also the system being used when you are in the process of purchasing a product or service from us.
The URL is https://my.siteera.com.
What is your uptime guarantee?
We guarantee a 99.9%+ uptime for all our hosting services, ensuring your website remains accessible to your visitors. Our state-of-the-art infrastructure and reputable network/server partners help maintain this commitment.
Can I upgrade or downgrade my hosting plan at any time?
Yes, you can upgrade or downgrade your hosting plan anytime. Our flexible plans are designed to grow with your website’s needs. Simply contact our support team for assistance.
Do you offer website backups?
Yes, your websites are backed-up every 12 hours to both the server locally and a remote location. We also encourage you to create your own backups for redundancy, because it is always best to be safe.
How do I transfer my existing website to your service?
Our team can assist you with website migration to ensure a smooth and hassle-free transfer. Contact us to initiate the process, and we’ll guide you through the steps involved.
What payment methods do you accept?
We accept various payment methods including credit cards and PayPal. We are also in the process of setting up cryptocurrency payments. Visit our product pages for more details.
What is your refund policy?
We offer a 30-day money-back guarantee on all our hosting plans. If you’re not satisfied with our services, you can request a full refund within the first 30 days of your purchase. *This guarantee is only available for web hosting.
